I love the bold design and colors of this mug, and of course the London Underground theme. My husband bought it for me when he was stationed in London and it remains my favorite Valentine's Day gift. But I don't love the chip in it. I have no idea how it happened. But it makes me sad. And what makes me sadder is that I can't find another one to replace it. I've seen similar things on the Internet, but I can't find an exact copy. And my chances of being in London again soon are pretty slim. If you see this mug anywhere, let me know!